SpinRider Online Casino Privacy Policy

At SpinRider Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at spinrider.com. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller. SpinRider Online Casino is operated by White Hat Gaming Limited, registered in Malta (reg. C73232, 85 St John Street, Valletta, VLT1165), with certain operations conducted via White Hat (Holdings) Limited, registered in Gibraltar (reg. 109784).

Who We Are and How to Contact Us

We operate SpinRider Online Casino under licences issued by the UK Gambling Commission (account 52894) and the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018). Our services are intended exclusively for GB residents. If you have any questions about how we handle your data, or wish to exercise any of your rights, you can reach us at:

• Email: support@spinrider.com
• Live Chat: available 24/7 on our website
• Help Centre: accessible via spinrider.com

What Information We Collect

Here at SpinRider Online Casino, we may collect the following categories of personal data when you register, deposit, play, or otherwise interact with our platform:

Personal Identification Data

• Full name, date of birth, and proof of identity
• Residential address and proof of address documents
• Email address, phone number, and login credentials
• National identification or passport details where required for verification

Financial and Transaction Data

• Payment method details (Visa, Mastercard, Maestro, Apple Pay, PayPal, Skrill, Neteller, Paysafecard, Trustly, MuchBetter, Rapid Transfer, Bank Transfer, and others)
• Deposit and withdrawal history, including SpinRider deposit and withdrawal transactions
• Minimum deposit and withdrawal amounts (£20) and details of any cashout requests
• Bonus and promotional activity, including SpinRider free spins, SpinRider welcome bonus claims, and SpinRider Loyalty Points earned

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Session data, login timestamps, and pages visited on our platform
• Information gathered when you use our SpinRider mobile app (available on Google Play for Android) or access us via desktop or mobile browser
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

At SpinRider, we use the personal data we collect for a range of purposes that are necessary for providing our services and meeting our legal obligations. Specifically, we use your data to:

• Verify your identity and age to comply with UK Gambling Commission requirements
• Process your SpinRider deposit and withdrawal requests, including cashout times of 1–3 business days for cards and e-wallets
• Administer your account, including your Loyalty Points balance (500 points awarded on first deposit; 1,000 points = £5 bonus funds with 10x wagering)
• Deliver promotional communications about SpinRider bonuses, SpinRider free spins, prize draws, and SpinRider promotions such as the £30,000 annual prize draw and weekly £500 cash giveaway
• Conduct responsible gambling checks and prevent underage gambling
• Detect and prevent fraud, money laundering, and other unlawful activity
• Comply with our legal and regulatory obligations as a licensed operator
• Improve our services, including the SpinRider casino app experience and overall platform performance

Legal Basis for Processing

We at SpinRider Online Casino process your personal data on the following legal grounds:

• Contractual necessity — to provide you with the services you have registered for
• Legal obligation — to comply with UKGC licensing requirements, anti-money laundering laws, and other applicable regulations
• Legitimate interests — to protect our business, prevent fraud, and improve our services
• Consent — where you have explicitly agreed to receive marketing communications or the use of non-essential cookies

Cookies and Tracking Technologies

Our SpinRider Online Casino platform uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. We use the following types of cookies:

• Essential cookies — required for the site to function correctly, including secure login and session management
• Analytical cookies — help us understand how players interact with our platform so we can improve performance
• Marketing cookies — used to deliver relevant SpinRider promotions and bonus offers based on your activity

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our platform.

Sharing Your Data with Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties where necessary, including:

• Game providers such as NetEnt, Microgaming (Games Global), Evolution, Pragmatic Play, Play'n GO, Big Time Gaming, Blueprint Gaming, and others who power our games library
• Payment processors handling your SpinRider withdrawal and deposit transactions
• Our ADR provider, eCOGRA, for dispute resolution purposes
• Regulatory bodies including the UKGC and MGA, when required by law
• White Hat Gaming network entities (including Casimba, Dream Vegas, Miami Dice, Spinstation, Grand Ivy, and others) for shared prize draws and network promotions, where applicable
• Identity verification and fraud prevention services

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, or longer where required by applicable law or regulatory guidance. Financial transaction records may be kept for up to seven years in accordance with anti-money laundering legislation.

Your Rights

As a data subject, you have the following rights regarding your personal information held by us:

• The right to access the data we hold about you
• The right to request correction of inaccurate data
• The right to request erasure of your data, subject to legal restrictions
• The right to object to or restrict certain types of processing
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent
• The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Security of Your Data

We take the security of your personal information seriously. Our SpinRider Online Casino platform employs industry-standard encryption and security protocols to protect your data from unauthorised access, alteration, disclosure, or destruction. We regularly review our security practices to ensure they remain effective and up to date.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of SpinRider Online Casino following any update constitutes your acceptance of the revised policy.